Shipping policy

Shipping Policy

Effective Date: May 28, 2026

Welcome to NACS Home Decor LLC (“NACS Home Decor”, “we”, “us”, or “our”). This Shipping Policy explains our shipping procedures, processing times, delivery methods, freight terms, damage reporting requirements, cancellations, and customer responsibilities for orders placed through https://www.nacshomedecor.com (the “Site”).

By placing an order with us, you agree to the terms outlined in this Shipping Policy.

Shipping Locations

We currently ship within the contiguous United States.

At this time, we do not ship to:

  • P.O. Boxes
  • APO/FPO addresses
  • U.S. territories
  • Certain remote or restricted delivery areas for oversized freight shipments

Order Processing Time

All orders are processed after successful payment confirmation.

Estimated processing times:

  • Standard Ground Orders: 1–3 business days
  • LTL Freight Orders: 2–4 business days
  • Custom or Made-to-Order Products: 8–14 weeks depending on specifications and manufacturer lead times

Orders are processed Monday through Friday, excluding weekends and public holidays.

If there is a delay in processing your order, we will contact you using the email address or phone number provided at checkout.

Inventory Availability

All orders are subject to inventory availability verification.

If a product becomes unavailable after your order is placed, our team may:

  • Contact you with alternative product options
  • Offer partial shipment options
  • Issue a refund for unavailable items
  • Cancel the affected portion of the order

We reserve the right to limit quantities or refuse orders at our discretion.

Shipping Methods & Carriers

Standard Ground Shipping

Used for smaller and medium-sized products.

Carriers may include:

  • FedEx
  • UPS
  • USPS

Estimated transit time:

  • 5–7 business days

Estimated total delivery time:

  • 7–10 business days

LTL Freight Shipping

Used for oversized, heavy, fragile, palletized, or bulk products.

Freight carriers may include:

  • FedEx Freight
  • UPS Freight
  • R+L Carriers
  • XPO Logistics
  • Estes Express Lines
  • ABF Freight
  • Old Dominion Freight Line
  • Saia Inc.
  • Southeastern Freight Lines

Estimated freight delivery time:

  • 8–12 business days after order processing

Freight Delivery Terms

LTL freight deliveries are typically:

  • Curbside delivery
  • Driveway delivery
  • End-of-driveway delivery

depending on carrier access and delivery conditions.

Please note:

  • Inside delivery is not included.
  • Drivers are not responsible for moving products into homes, garages, storage areas, or buildings.
  • Liftgate unloading may be provided when applicable.
  • Customers are responsible for arranging sufficient assistance to move products after unloading.

Freight carriers generally allow approximately 30 minutes for unloading.

Additional waiting, detention, storage, or re-delivery fees charged by the carrier due to customer delays may become the customer’s responsibility.

Delivery Appointments

For freight shipments, the carrier may contact you directly to schedule a delivery appointment.

Customers are responsible for:

  • Responding promptly to carrier communication
  • Scheduling delivery within 48 hours when requested
  • Ensuring someone is available at the delivery address during the scheduled delivery window

Missed delivery appointments may result in:

  • Storage fees
  • Re-delivery charges
  • Delivery delays

Shipping Rates

Shipping costs are calculated during checkout based on:

  • Product dimensions
  • Weight
  • Shipping destination
  • Shipping method
  • Freight classification

Shipping rates displayed during checkout are estimates based on product availability nearest to the delivery region.

If additional freight charges apply due to inventory location, remote delivery area, carrier surcharges, or oversized shipment requirements, our team will contact you before shipment.

Shipment Confirmation & Order Tracking

Once your order ships, you will receive a shipment confirmation email containing tracking information when available.

Tracking updates are provided directly by the shipping carrier and may take up to 24 hours to become active after shipment pickup.

Damaged Shipments & Freight Claims

Customers must inspect all shipments immediately upon delivery.

Visible Damage at Delivery

If your shipment arrives with visible damage:

  1. Note the damage clearly on the Proof of Delivery (“POD”) before signing.
  2. Take clear photographs of:
    • The damaged item
    • Packaging materials
    • Shipping labels
    • The signed POD
  1. Email all documentation to:

    support@nacshomedecor.com

    Visible damage must be reported on the same day as delivery.

    Failure to properly note visible damage on the POD may result in denial of the freight claim by the carrier.

    Concealed Damage

    If concealed damage is discovered after delivery:

    • Report concealed damage within 5 business days of delivery
    • Retain all original packaging materials
    • Do not install, modify, or use the product before reporting damage

    Whenever possible, customers should write “Pending Inspection” on the POD when accepting delivery.

    Claims reported after 5 business days or after installation/use may not qualify for replacement or reimbursement.

    Minor Breakage Policy

    Due to the nature of certain fragile home decor, tile, stone, and flooring products, minor transit breakage may occasionally occur.

    Industry-standard minor transit damage affecting less than 5% of the shipment may not qualify for replacement or reimbursement.

    Damage exceeding 5% of the shipment will be reviewed and resolved fairly at our discretion.

    Product Inspection After Delivery

    Customers must inspect all products upon delivery and before installation or use.

    Please notify us within 24 hours if you receive:

    • Incorrect products
    • Missing items
    • Significant shade or color differences
    • Damaged products

    Product color, shade, texture, and finish may vary slightly from website images due to:

    • Device screen settings
    • Lighting conditions
    • Manufacturing variations
    • Natural material characteristics

    For natural stone or handmade products, variation in color, texture, veining, and finish is considered normal and not a defect.

    We strongly recommend ordering samples before placing large orders.

    Once products are installed, they are considered accepted, and claims related to appearance, shade, or product selection may not be eligible for return or replacement.

    Warehouse Pickup

    Certain products may qualify for warehouse pickup.

    For warehouse pickup orders:

    • Customers must inspect products before loading
    • Ownership and responsibility transfer once products leave the warehouse
    • NACS Home Decor LLC is not responsible for damage occurring during customer transportation

    If visible damage is discovered during pickup, customers must notify warehouse staff immediately and provide photographs before leaving the warehouse.

    Order Cancellations

    Before Shipment

    Orders canceled before shipment are generally eligible for a full refund.

    Custom or made-to-order products may not qualify for cancellation once production has started.

    After Shipment

    Orders that have already shipped cannot be canceled and must follow our Return Policy.

    If a customer cancels an order after shipment pickup, the customer may be responsible for:

    • Outbound shipping costs
    • Return shipping costs
    • Restocking fees
    • Carrier rerouting fees

    Risk of Loss & Title Transfer

    Ownership and risk of loss transfer to the customer once the order is transferred to the shipping carrier or picked up from the warehouse.

    Incorrect Shipping Information

    Customers are responsible for providing accurate shipping information during checkout.

    We are not responsible for:

    • Delays caused by incorrect addresses
    • Failed delivery attempts
    • Returned shipments
    • Carrier address correction charges
    • Re-delivery fees

    Additional charges may apply for returned or redirected shipments.

    Limitation of Liability

    NACS Home Decor LLC is not liable for shipping delays caused by:

    • Freight carriers
    • Weather conditions
    • Natural disasters
    • Labor disruptions
    • Customs processing
    • Supply chain interruptions
    • Carrier scheduling issues
    • Other circumstances beyond our reasonable control

    Delivery estimates are not guaranteed.

    Contact Us

    If you have questions regarding shipping, freight delivery, order tracking, or damage claims, please contact us:

    NACS Home Decor LLC
    2915 Ogletown Road
    Newark, DE 19713
    United States

    Website: https://www.nacshomedecor.com
    Email: support@nacshomedecor.com
    Phone: +1 (302) 607-9889

    Business Hours: Monday–Friday, 9:00 AM – 5:00 PM EST