Refund policy
Effective Date: May 2026
Thank you for shopping with NACS Home Decor. We want you to be satisfied with your purchase. This Refund & Return Policy explains the conditions under which returns, refunds, replacements, and cancellations are accepted for orders placed through our website.
By placing an order with us, you agree to the terms outlined below.
Return Eligibility
Most eligible items may be returned within 30 days of the delivery date.
To qualify for a return, items must:
- Be unused and uninstalled
- Be in original condition
- Include original packaging, accessories, manuals, and documentation
- Not show signs of customer-caused damage
- Include proof of purchase or order number
Returns that do not meet these conditions may be refused.
Non-Returnable Items
The following items are non-returnable and non-refundable unless damaged or defective upon arrival:
- Custom-made or personalized products
- Made-to-order items
- Special order items
- Clearance, closeout, or final sale products
- Installed, altered, cut, or used items
- Consumable products that have been opened or used
- Products with damage reported after the required inspection period
Return Authorization Required
Before returning any item, customers must contact us to request a Return Authorization (RA).
Unauthorized returns may be:
- Refused
- Returned to sender
- Subject to additional shipping charges
To request a return authorization, contact:
Email: support@nacshomedecor.com
Phone: +1 (302) 607-9889
RA requests are typically reviewed within 2–3 business days.
Return Shipping Costs
Customer Responsibility
Customers are generally responsible for return shipping costs for:
- Buyer’s remorse
- Incorrect product ordered by customer
- Change-of-mind returns
- Non-defective items
Our Responsibility
We will cover return shipping costs if:
- The wrong item was shipped
- The item arrives damaged
- The product has a verified manufacturing defect
Damage or defects must be reported within 5 business days of delivery and before installation or use.
Restocking Fee
Approved non-defective returns may be subject to a restocking fee of up to 25% of the product price.
This may apply to:
- Change-of-mind returns
- Incorrect items ordered by the customer
- Orders no longer needed
Restocking fees are not charged for:
- Incorrect items shipped by us
- Verified defective products
- Shipping damage properly reported within the required timeframe
Original shipping charges are non-refundable unless the return is due to our error.
Damaged or Defective Products
Please inspect all items immediately upon delivery.
If your item arrives damaged or defective:
- Report the issue within 5 business days of delivery
- Do not install or use the product
- Provide photos of the damage, packaging, and shipping labels
Depending on the situation, we may offer:
- A replacement product
- A full refund
- A partial refund
- Store credit
Resolutions are determined at our discretion based on the condition of the item and supporting documentation.
Refund Process
Once your return is received and inspected, we will notify you by email regarding approval or rejection of your refund.
If approved:
- Refunds are issued to the original payment method
- Refund processing typically takes 3–7 business days after inspection
Additional processing times may apply depending on your payment provider:
- Credit cards: typically 5–10 business days
- PayPal or digital payments: typically 3–5 business days
Refund amounts may exclude:
- Original shipping charges
- Return shipping costs
- Applicable restocking fees
Exchanges
We currently do not offer direct exchanges.
If you would like a different product, please:
- Return the eligible item following this policy
- Place a new order separately
Order Cancellations
Before Shipment
Orders canceled before shipment are eligible for a full refund.
After Shipment
Orders that have already shipped cannot be canceled and must follow the return process outlined in this policy.
Custom Orders
Custom, personalized, and made-to-order items cannot be canceled once production has started.
Refused Deliveries
If a customer refuses delivery of a shipment without an approved return authorization:
- Outbound shipping charges
- Return freight charges
- Applicable restocking fees
may be deducted from the refund amount.
Lost or Stolen Packages
Once a package is marked as delivered by the shipping carrier, responsibility transfers to the customer.
If you believe your package was lost or stolen after delivery confirmation:
- Contact the shipping carrier directly
- Contact us and we will assist where possible
However, we cannot guarantee refunds or replacements for packages confirmed as delivered.
Chargebacks & Fraud Prevention
We reserve the right to deny refunds or returns in cases involving:
- Abuse of return policies
- Fraudulent claims
- Excessive return activity
- Unauthorized chargebacks
Customers are encouraged to contact us first so we can help resolve any issue quickly.
Contact Information
If you have questions about returns or refunds, please contact us:
Email: support@nacshomedecor.com
Phone: +1 (302) 607-9889
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM EST