Shipping policy

Shipping Policy

Effective Date: May 2026

Welcome to NACS Home Decor. This Shipping Policy explains our shipping methods, processing times, delivery expectations, damage reporting procedures, and customer responsibilities for all orders placed through our website.

By placing an order with us, you agree to the terms outlined below.

Shipping Locations

We currently ship within the United States.

At this time, we do not ship to P.O. Boxes, APO/FPO addresses, or certain remote areas for oversized freight items.

Order Processing Time

All orders are processed after payment confirmation.

Estimated processing times:

  • Standard Ground Orders: 1–3 business days
  • LTL Freight Orders: 2–3 business days
  • Custom or Made-to-Order Products: 8–14 weeks depending on product specifications

Orders are processed Monday through Friday, excluding weekends and public holidays.

If there is a delay in processing your order, we will contact you using the email address or phone number provided at checkout.

Shipping Methods & Carriers

Standard Ground Shipping

Used for smaller and medium-sized products.

Carriers may include:

  • FedEx
  • UPS
  • USPS

Estimated transit time:

  • 5–7 business days

Estimated total delivery time:

  • 8–10 business days

LTL Freight Shipping

Used for large, heavy, oversized, or palletized products.

Freight carriers may include:

  • FedEx Freight
  • UPS Freight
  • R+L Carriers
  • XPO Logistics
  • Estes
  • ABF Freight
  • YRC Freight
  • Old Dominion Freight Line

Estimated delivery time:

  • 8–10 business days after processing

Freight Delivery Terms

LTL freight deliveries are curbside or driveway delivery only.

Please note:

  • Inside delivery is not included.
  • Drivers are not responsible for moving products inside your home, garage, or building.
  • Liftgate unloading may be provided when applicable.
  • Customers are responsible for arranging sufficient help to move products after delivery.
  • Freight carriers typically allow approximately 30 minutes for unloading.
  • Additional detention or waiting fees charged by the carrier due to customer delays may become the customer’s responsibility.

Delivery Appointments

For freight shipments, the carrier may contact you to schedule a delivery appointment.

Customers are responsible for:

  • Responding to the carrier promptly.
  • Scheduling delivery within 48 hours of carrier contact or tracking notification.
  • Ensuring someone is present at the delivery address during the scheduled time.

Missed delivery appointments may result in redelivery fees or storage charges.

Shipping Costs

Shipping costs are calculated at checkout based on:

  • Product size and weight.
  • Delivery location.
  • Shipping method selected.

Any applicable shipping charges will be clearly displayed before payment is completed.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information when available.

Tracking updates are provided directly by the shipping carrier and may take time to appear after shipment.

Damaged Shipments & Claims

Customers must inspect all shipments immediately upon delivery.

Visible Damage at Delivery

If your shipment arrives damaged:

  1. Note the damage clearly on the Proof of Delivery (POD) before signing.
  2. Take clear photos of:
    • The damaged item
    • Packaging materials
    • Shipping labels
    • Signed POD
  3. Email all documentation to support@nacshomedecor.com.
  4. Damage must be reported on the same day of delivery.

Failure to note visible damage on the delivery receipt may result in denial of the damage claim by the carrier.

Concealed Damage

If damage is discovered after delivery:

  • Write "Pending Inspection" on the POD when accepting delivery whenever possible.
  • Report concealed damage within 5 business days of delivery.
  • Damage must be reported before installation, use, or modification of the product.

Claims reported after 5 business days or after installation or use may not qualify for replacement or reimbursement.

Minor Breakage Policy

Due to the nature of certain home decor and fragile products, minor breakage may occasionally occur during transit.

  • Damage affecting less than 5% of the order may be considered industry-standard minor transit damage.
  • Damage exceeding 5% of the order will be reviewed and resolved fairly at our discretion.

Warehouse Pickup

Select products may be eligible for warehouse pickup.

For warehouse pickup orders:

  • Customers must inspect products before loading.
  • Responsibility and ownership transfer once the order leaves the warehouse.
  • NACS Home Decor is not responsible for damage occurring during customer transportation.

Order Cancellations

Before Shipment

Orders canceled before shipment are eligible for a full refund.

After Shipment

Orders that have already shipped cannot be canceled and must follow our Return Policy.

Custom Orders

Custom, made-to-order, or special-order items cannot be canceled once production has started.

Risk of Loss & Title Transfer

Ownership and risk of loss transfer to the customer once the order is handed over to the shipping carrier.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

We are not responsible for:

  • Delays caused by incorrect addresses.
  • Failed delivery attempts.
  • Additional carrier fees due to address corrections or reshipments.

Additional shipping charges may apply for returned or redirected shipments.