Shipping Policy

Thank you for visiting NACS Home Decor. Following are the terms and conditions that constitute our Shipping Policy.

Order Fulfilment Terms

Your order is subject to our current inventory check. If the product that you have ordered is not in stock, one of our consultants will get back to you within 24 hours to discuss the most suitable alternative.

Shipment Processing Time

All orders are processed as quickly as possible after they are placed, and we aim to organize shipment promptly. Our standard delivery time is approximately 5–10 business days from the date an order is placed.

While most shipments arrive within our standard delivery timeframe, delays may occasionally occur due to circumstances beyond our control, including but not limited to carrier scheduling issues, weather disruptions, warehouse delays, transportation challenges, or other unforeseen events. Since these situations are beyond the control of NACS Home Decor, we cannot guarantee a specific delivery date and are not liable for delays caused by third-party carriers after an order has been picked up for shipment.

In such situations, we will do our best to act as a liaison between the customer and the carrier and provide updates regarding revised delivery estimates. However, as shipping carriers are independent third-party service providers, our ability to influence their operations is limited.

We offer standard freight and parcel delivery services depending on the size and weight of the products ordered. Large furniture items are typically delivered via freight carriers and unloaded at the driveway, curbside, or another accessible location as determined by the carrier. We recommend arranging assistance to move heavy items after delivery. At this time, we do not offer inside delivery services unless specifically stated on the product page.

Shipping Rates & Delivery Estimates

We ship throughout the contiguous United States.

Estimated delivery time is generally 5–10 business days from the date an order is placed. Delivery timelines may vary depending on product availability, warehouse location, destination, and carrier schedules.

Shipping rates displayed during checkout are based on the information available at the time of purchase. In some cases, additional shipping charges may apply for remote locations, oversized products, or special delivery requirements. If additional charges are required, our team will contact you before processing the shipment.

Our shipping partners may include, but are not limited to:

• FedEx Freight
• UPS Freight
• R+L Carriers
• Estes Express Lines
• Saia Inc.
• XPO Logistics
• ABF Freight
• Southeastern Freight Lines

Shipment Confirmation & Order Tracking

Our team will email you a Shipment Confirmation along with tracking details once your order has been shipped from the warehouse.

Tracking information generally becomes active within 24–48 hours after the carrier picks up the shipment.

Damaged Shipments

At the time of delivery, if you notice any visible damage to the packaging, pallet, boxes, or product itself, please notify the delivery driver immediately before signing the delivery receipt.

Please make sure to:

• Note the damage on the Proof of Delivery (POD) document.
• Take photographs of the damaged packaging and products.
• Retain all packaging materials.
• Obtain a copy or photograph of the signed POD document.

After accepting the shipment, please contact us immediately and provide all supporting photographs and documentation.

Failure to document visible damage at the time of delivery may result in a claim being denied by the carrier.

Even if no visible damage is observed, we strongly recommend writing "Pending Inspection" on the Proof of Delivery before signing. This helps expedite any concealed damage claims discovered after unpacking.

You must inspect your order and report any concealed damage within 7 business days of delivery. Claims submitted after this period may not qualify for carrier reimbursement.

Order Cancellation Before Final Delivery

We strive to process and ship orders quickly. Once an order has been shipped and a tracking number has been issued, cancellation requests may be subject to:

• Outbound shipping charges
• Return shipping charges
• Applicable restocking fees up to 25%

The exact charges will depend on the manufacturer, warehouse, and carrier policies associated with the order.

Order Inspection Post Delivery

Upon delivery, please carefully inspect all products and confirm that the items received match your order.

Any damaged, missing, defective, or incorrect products must be reported to NACS Home Decor within 24 hours of delivery.

Please do not install, assemble, modify, or use any product that you believe is incorrect or damaged. Once installation or assembly begins, the product is deemed accepted, and claims may no longer be eligible for resolution.

Product images displayed on our website are intended for reference purposes only. Variations in color, texture, grain pattern, finish, and appearance may occur due to screen settings, lighting conditions, manufacturing processes, and the natural characteristics of materials.

If color accuracy is important for your project, we strongly recommend requesting samples before placing an order.

Any concerns regarding color, finish, or appearance must be reported within 24 hours of delivery and before installation. Claims submitted after installation has begun cannot be accepted.

Natural variations in wood, stone, metal, fabric, and other materials are considered normal characteristics of the product and are not regarded as manufacturing defects.

Contact Information

If you have any questions regarding shipping or delivery, please contact us:

NACS Home Decor

Email: support@nacshomedecor.com

Phone: +1 (302) 607-9889

Address: 2915 Ogletown Rd, Newark, DE 19713

Office Hours: Monday – Friday, 9:00 AM – 8:00 PM (EST)